Managed Services
Expert identity operations without building a full internal team — SLA-backed platform support, quarterly access reviews, upgrade management, and continuous optimization by senior engineers.
Not every organization needs — or can staff — a full identity operations team. TechSquad Managed Services provides ongoing L2/L3 identity platform support, proactive monitoring, quarterly access reviews, and platform upgrade management. Our managed services clients get the same principal-level expertise that drives our implementation engagements, applied continuously to keep their identity infrastructure healthy, compliant, and optimized.
What We Deliver
L2/L3 Platform Support
SLA-backed incident response for SailPoint, Okta, Ping, CyberArk, and Radiant Logic — escalation paths staffed by architects who built the platform, not generalist helpdesk.
Continuous Compliance Monitoring
Automated access certification campaigns, orphaned account detection, SOD violation alerts, and audit evidence generation running on your defined schedule.
Platform Health & Upgrades
Proactive monitoring, performance tuning, patch management, and version upgrades. We handle the maintenance so your team can focus on strategic initiatives.
Quarterly Access Reviews
Managed access review campaigns — scoping, execution, exception handling, and remediation tracking. Full audit trail delivered to your compliance team.
How We Deliver
Onboarding & Baseline
Platform health assessment, documentation review, runbook validation, monitoring setup, and SLA definition.
Steady-State Operations
L2/L3 support delivery, incident management, change management, and monthly health reports.
Quarterly Reviews
Access certification campaigns, platform optimization recommendations, compliance reporting, and roadmap alignment.
Platforms & Technologies
Ready to Get Started?
Every enterprise has unique identity challenges. Let's discuss yours and build a roadmap to measurable outcomes.
No pitch. No pressure. Just a senior consultant reviewing your landscape.
Book a 30-Min Strategy Call